At Contract Resolve Group (CRG), we understand the challenges and negative perceptions within the collection industry. That’s why we are committed to reshaping that narrative by consistently earning our clients’ trust through unwavering ethics, transparency, and expertise.
Our team consistently maintains the highest standards of professionalism in every interaction, ensuring that there is no debtor harassment, intimidation, false or misleading representations, or unnecessary communications.
We operate on a "No Collection – No Charge" basis, ensuring no hidden fees.
We remit all client funds within 15 days of collection, significantly faster than the industry standard of 30-45 days.
We strictly adhere to all applicable laws, including the FDCPA, Debt Collection Act, and Fair Credit Reporting Act, HITECH and HIPPA. We are also fully licensed and bonded in states where required, further reinforcing our dedication to these standards.
We will only accept or settle offers with your clear written approval, ensuring complete transparency.
We protect your interests with an Errors and Omissions (E&O) bond and by performing thorough background checks on all employees. Only those who fulfill our strict criteria, including passing checks for felonies and personal bankruptcies, are hired.
Our CEO, together with our Board of Directors, provides active oversight to ensure full compliance with industry standards and ethical principles. As a proud member in good standing of the Commercial Collection Agency Section of the Commercial Law League of America (CLLA), CRG upholds its strict Code of Ethics—reinforcing our deep-rooted commitment to integrity and responsible conduct. To reiterate, we conduct comprehensive background checks on all employees—focusing on any history of felonies or personal bankruptcies—an extra layer of client protection that many agencies overlook.
